Release the button. The printer should enter a service mode (power light stops flashing and stays lit). Run the Software:
Using the wrong version of the Service Tool on a newer or incompatible Canon printer model can permanently corrupt the EEPROM chip on the logic board. If this happens, the printer will lock up entirely, refuse to enter Service Mode again, and display a solid amber light. The only fix for a bricked motherboard is a physical hardware replacement. 2. Physical Ink Leakage
Displays the printer's serial number, firmware version, and detailed usage statistics. Requirements for Use
: Perform test prints, nozzle checks, and print head cleanings that bypass the standard Windows/Mac print dialogs. Regional Settings Canon service tool v3600
: Using the wrong version or performing incorrect steps can permanently lock the printer's service mode.
The V3600 version specifically supports a range of models released around the early-to-mid 2010s. Notable supported series include:
G1000, G2000, G3000, G4000 (and regional variants). Release the button
The printer should respond by flashing its LED, and the program will show "A function was finished." to confirm the ink count is now set to 0. Turn off the printer and turn it back on. Troubleshooting & Important Notes
Using the Canon Service Tool v3600 requires careful preparation and attention.
be in Service Mode before the software can communicate with it. For most PIXMA models: Turn off the printer. Resume/Stop button and then press and hold While holding Resume/Stop and then press Resume/Stop If this happens, the printer will lock up
Canon Service Tools (e.g., v3600, v3400, v5000) are diagnostic and maintenance programs used by Canon-certified technicians to:
What is your printer currently displaying?
Provides detailed reporting on how much space is left in the waste ink pads.
Connect the printer to the PC via USB (Wireless, Bluetooth, or Ethernet will not work for this process). Run the application as an administrator. In the tool, select the correct USB port number.