Key Exclusive |link| - Hsbc Replacement Secure

: Ideal for customers who do not own a smartphone or prefer keeping banking completely separate from their mobile devices.

: Opt-in for Face ID, Touch ID, or Android Fingerprint authentication for faster access. Troubleshooting Common Secure Key Errors Error Code / Message What It Means Immediate Action Required "BATT" The internal battery of the physical device is dying.

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: Devices display "bAtt 2" (approx. 2 months left) or "bAtt 1" (approx. 1 month left) when starting up. Replacement : Batteries are not replaceable

HSBC Verify also provides an additional layer of security, as it uses advanced biometric authentication and push notifications to ensure that only authorized users can access their accounts. : Ideal for customers who do not own

The physical Secure Key has a built-in battery designed to last several years. Once it dies, the screen will display a "BATT" error, and the device must be replaced.

Many customers ask if there is an "exclusive" Secure Key for Premier or Advance accounts. This public link is valid for 7 days

For Premier and Jade customers, HSBC provides an exclusive, priority helpline to expedite replacement requests.

Log in to your portal using your current credentials. Navigate to the Services or Account Security tab. Select Manage Security Devices . Click Request Replacement Secure Key . Verify your shipping address and confirm the order. Method 2: The Mobile Banking App