If you're having trouble getting into the portal, try these quick fixes recommended by Freshdesk support :
If you are completely locked out of your account due to multiple incorrect password attempts, self-service reset options may be temporarily disabled for security reasons.
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Over time, stored browser data can interfere with portal updates. Clear your browser's cache and cookies.
UltiPro Employee Self Service Reference Guide - City of Detroit If you're having trouble getting into the portal,
If you try to use a generic search engine link for UltiPro, you may encounter an error page or end up on a page that does not recognize your company credentials.
Because this is a legacy system, login failures are common. Here is how to fix the most frequent errors. If you share with third parties, their policies apply
UltiPro Employee Self Service Reference Guide - City of Detroit
Entering the wrong password multiple times will trigger a temporary security lockout. Wait 15 to 30 minutes for the lockout timer to expire, or contact your internal HR department to manually unlock your profile. Page Fails to Load or Times Out